Monthly feedback report: March 2025

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Summary of report content

Healthwatch Greenwich report on key themes in their feedback and activities during January 2025. During this period they heard from 284 people about their experience of health and care services in Greenwich. 

During this period they:

  • Heard quotes on GP and hospital services from Greenwich residents.
  • Heard from a resident about their experience getting eye treatment at Queen Mary Hospital.
  • Heard from a resident about their experience getting ENT care at Queen Elizabeth Hospital.
  • Heard from members of a peer support group for parents about their experiences of navigating mental health support.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Health inequality
Referrals
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Name(s) of the partner organisation(s)
Parent Power
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Inpatient care/General inpatients
Optometry services/opticians
Respiratory medicine (lung services)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
284
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