Healthwatch Greenwich February 2025 Feedback Report

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Summary of report content

Healthwatch Greenwich report on key themes in their feedback and activities during February 2025. During this period they heard from 220 people about their experience of health and care services in Greenwich. 

During this period they:

  • Heard quotes on GP, physiotherapy and hospital services from Greenwich residents.
  • Published findings on their mystery shopping into GP surgery waiting times.
  • Heard from a resident about their experiences with ward care at Queen Elizabeth Hospital.
  • Heard from a resident about their experiences with the Children’s Assessment Unit at Queen Elizabeth Hospital.
  • Heard from members of a peer support group for carers about their experiences using digital health services.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Diagnosis
Health inequality
Quality of treatment
Triage and admissions
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Engagement event
General feedback
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Diagnostic centre/hub
Emergency department (inc A&E)
General Practice (GP)
Paediatric care
Physiotherapy
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Queen Elizabeth Hospital

Details of people who shared their views

Number of people who shared their views
220
Does this report feature carers?
Yes
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