Care Home Report: Aspen care home

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Summary of report content

Healthwatch Tower Hamlets aimed to gather the experiences of 15 relatives of care home residents residing in Aspen Care Home in Tower Hamlets. They wanted to:

  • to explore and understand the experiences of family members of care home residents;
  • to identify key issues faced by the care home;
  • to highlight the good practice of Aspen Court care during the pandemic.

This report has brought to light the various areas where the Care Home has performed really well while also highlighting the areas that need improvement. Healthwatch Tower Hamlets has come up with six suggestions to make the experience of the residents better. They are:

  • Increase time residents spend outdoors
  • Using other modes of communication
  • Creative ways to stimulate residents during isolation
  • Monthly Updates with the Care Home
  • Improve onboarding/introduction of new relatives and residents
  • Platform for relatives to communicate

 

 

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Building, Decor and Facilities, including health and safety
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Aspen Care Home

Details of people who shared their views

Number of people who shared their views
15
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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