GP Surgeries in North East London

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Summary of report content

Healthwatch Barking and Dagenham, Healthwatch City of London, Healthwatch Hackney; Healthwatch Havering, Healthwatch Newham, Healthwatch Redbridge, Healthwatch Tower Hamlets and Healthwatch Waltham Forest undertook an analysis of the feedback they had received about GP surgeries during the period March 2020 and October 2021. In total they analysed 6,049 comments in this period.

The report looks at:

  • Overall sentiment about GPs
  • Sentiment change over time
  • Correlation between a surgery’s location and the feedback it receives
  • What works well and what needs improvement
  • How different groups have different experiences
  • Experience of online services
  • Experience of booking and waiting times

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General details

Local Healthwatch
Healthwatch Barking And Dagenham
Healthwatch City of London
Healthwatch Hackney
Healthwatch Havering
Healthwatch Newham
Healthwatch Redbridge
Healthwatch Tower Hamlets
Healthwatch Waltham Forest
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
6049
Age group
All
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Sensory impairment
Learning disability or difficulties
Mental health condition
Physical or mobility impairment
Types of long term conditions
Learning disability
Does this report feature carers?
Not known
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