Virtual visit to the Royal Stoke University Hospital fracture clinic

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Summary of report content

Healthwatch Stoke on Trent undertook an announced virtual visit to the Royal Stoke University Hospital Fracture Clinic between 1 November and 26 November 2021. They wanted to capture the experiences and opinions of patients who have used or are using the Fracture Clinic to identify what works well, not so well and what could be improved to enhance the quality of service delivery. They spoke to 22 patients and 1 member of staff.

Everyone agreed that the fracture clinic was clean.  Just under one in ten experienced a slight delay in receiving an appointment due to Covid-19.

Over four in five rated the service good or very good.  They cited accurate medical information received, knowledgeable consultants, polite support staff and thorough follow up appointments to monitor progress.

Over nine in ten were referred to a suitable medical professional and a similar number felt listened to and taken seriously.

Seven in ten said that it took less than one week to receive an appointment.

The report contains two recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Stoke-on-Trent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
23
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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