Enter and View Report: Stockton Heath Medical Centre

Healthwatch Warrington carried out an Enter & View visit to Stockton Heath Medical Centre in response to concerns raised about how GPs have been operating since the start of the pandemic, particularly in relation to contacting practices and booking appointments.

The report provides a summary of the practice and service provision including feedback on the appointments booking process, available services and treatment options, prescriptions and reviews process, patient voice and feedback, staff, administration and general management, and the building and environment.

Recommendations

• Reduce waiting times on the telephone
• Consider reintroducing the option to make appointments by telephone in addition to eConsult as this is more suitable for patients who do not have access to the internet and/or cannot complete the online form
• Ensure privacy when taking blood samples so this cannot be observed by other patients waiting in reception