Impact and Insight e-Bulletin October 2021

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Summary of report content

In October 2021, Healthwatch Stoke-on-Trent engaged with approximately 7,500 people across Stoke-on-Trent.

Three key areas from feedback from these people were:

  • Negative reviews of PALS teams within hospitals - a new issue
  • Lack of access to NHS dentists - a reocurring issue
  • Issues accessing the blood test phone line - a reocurring issue

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General details

Local Healthwatch
Healthwatch Stoke-on-Trent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
Diagnostic centre/hub
General Practice (GP)
Adult social care, including care packages and social workers
Care home

Details of people who shared their views

Number of people who shared their views
7500
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