Enter and view: Moor Park House Preston

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Summary of report content

Healthwatch Lancashire carried out an Enter and View visit at Moor Park House, Preston. The home provides residential care for older adults, as well as complex nursing care for adults with an acquired brain injury.

During their visit, they collected feedback from the residents about the environment, type of activities, and about the quality of care and food in the home. They heard mostly positive feedback and mixed reviews about the food. A relative also shared their positive feedback about the care their loved one was receiving. They felt the home kept them well-informed.

Healthwatch representatives also spoke with few staff members. They all had something positive to say about working at the home. However, there seemed to be issues with staffing levels due to staff sickness or agency staff not arriving to their shift, which put additional pressures on other staff.

Healthwatch made two recommendations about variation and choice of food and about staffing levels. The report contains a response from the providers.

 

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Building, Decor and Facilities, including health and safety
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
none
Primary research method used
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Moor Park House

Details of people who shared their views

Number of people who shared their views
30
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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