Health inequalities: what can health and care providers do to play their part in addressing health inequalities?

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Summary of report content

From December 2020 to February 2021, Healthwatch Leeds spoke to a number of organisations to find out their ideas and insight from previous engagement around what services can do to improve their offer for the people they work with. The organisations included those who work with refugees and asylum seekers, migrants, children and adults with learning disabilities, carers, men, people with neurological or mental health issues, Gypsies and Travellers, and sex workers.

They identified the top 10 actions for the Leeds health and care system to address health inequalities:

  • The key role that GP practices play in a person’s health and care
  • Front-of-house experience
  • Accessible health and care services
  • Joined up health and care services leading to better health outcomes
  • Impact of poverty on accessing health and care
  • Digital inclusion
  • The importance of having an inclusive workforce trained in person-centred working practices
  • Gaps and improvements in current service offer including, extended appointment times, seeing the same GP, mental health services and culturally appropriate language, and community-specific services
  • Partnership with trusted community organisations
  • Coproduce with people and communities

 

 

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Remote appointments and digital services
Written information, guidance and publicity
Integration of services and communication between professionals
Public consultation and engagement

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
none
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Community Mental Health Team (CMHT) and specialist MH services
Other
Name of service provider
Leeds health and care system

Details of people who shared their views

Number of people who shared their views
17
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Seldom heard groups
People in stigmatised occupations (such as sex workers)
People on low incomes
Refugees or asylum seekers
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