Enter and View: Quarry Bank Medical Centre

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Summary of report content

After hearing concerns from the community about accessing their GP services, Healthwatch Dudley undertook research, including Enter & View visits to six GP practices across Dudley borough.

This report covers:

  • Getting through on the phone
  • Online services
  • Extended healthcare team

The report contains 5 recommendations on booking appointments, online access, other healthcare professionals, notice boards.

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General details

Local Healthwatch
Healthwatch Dudley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Health inequality
Parking and transport
Privacy and confidentiality
Quality of treatment
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Pharmacy
Social prescribing

Details of people who shared their views

Number of people who shared their views
4
Gender
All
Does this report feature carers?
Yes
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