What people are telling us: Experiences of York GP services - a snapshot report

Healthwatch York analysed the feedback they had received from the public about access to GP services.  They found that York residents’ experiences of accessing GP services matches the trends found by Healthwatch England, The British Medical Association and NHS England.

The use of telephone and online consultations has increased the number of appointments available. However, demand continues to outstrip supply.

Although digital triage solutions are working well for some, there is concern this increases the risk of deepening existing health inequalities.

There is a need to publicise and encourage take up of evening and weekend appointments to improve access to health care for working people.

 There is a need for clear 2-way communication between GP surgeries and patients, allowing for expectations and understanding to be set.

There is a need for carefully considered access for parents supporting children.

There is still a need for face-to-face appointments, particularly for disabled people and those with complex health issues.

Simple changes can be made to address health inequalities locally, which will lead to a healthier and happier community.

The report contains seven recommendations.