Experiences of caring during the coronavirus pandemic

Feedback received by Healthwatch Northamptonshire in 2020 in 2020 suggested that changes to services during the COVID-19 pandemic had affected those who provide informal care to family and friends, and that there had been an increase in the number of unpaid carers. To find out more, Healthwatch Northamptonshire worked with Northamptonshire Carers and Carers’ Voice on a survey, interviews and a consultation event.

Healthwatch Northamptonshire spoke to 144 people. 80 carers shared their experiences through a survey, 56 people at an online consultation event, and 8 people were interviewed. The findings show the impact of the pandemic on carers has been huge, with many working tirelessly and at breaking point, having to do more to meet the physical and emotional needs of those they care for without much support from others or respite. Whilst some have been able to access online support others have felt alone or isolated.

This report also highlights the support carers need, both during the pandemic and longer term and suggests ways that carers could be supported to recover from this time, and which changes to the way services have been delivered they would like to stay.