Covid 19 vaccination: experiences of people in Devon
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Between 17and 22 May 2021, Healthwatch Devon, Plymouth and Torbay volunteers and staff members visited five vaccination centres. Respondents were approached after they had received their vaccine. The survey consisted of seven multiple choice questions and two open-ended questions. 474 people completed the survey.
Feedback from vaccination centres has been overwhelmingly positive. The five vaccination centres visited by Healthwatch received an average satisfaction rating of 4.95 out of 5. Of the 474 people who completed the survey, over 99% rated their experience as good or very good.
Most respondents feel that the whole process of getting vaccinated went well, describing it as quick, efficient, and well organised. Respondents praised the ease of booking their appointment, the friendliness and professionalism of staff and volunteers, and the ease of attending and navigating their venue.
When asked what could be improved about the vaccination process, the most common response was “nothing.” A small number of respondents suggested that there could have been more local venues, venues could have better signage, information about their appointment could have been better communicated to them, and that refreshments could have been available.