NHS Help Us Help You campaign

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Summary of report content

Healthwatch Cheshire’s Citizens Focus Panel gets feedback on topical issues from Cheshire residents on a regular basis.

During the winter of 2020/21, the NHS in Cheshire collaborated with a range of public and voluntary sector partners to run a campaign called Help Us Help You. The aim was to support people to live healthy lives, learn about self-care when it is safe to do so, and choose the right service at the right time in medical help was needed. By doing this, the campaign also set out to reduce unnecessary demand on urgent and emergency care during one of the most difficult winters the NHS has ever faced.

Healthwatch Cheshire sent out a survey to 100 panel members during August 2021, to help the local NHS measure the effectiveness of this campaign and feed into the campaign for the coming winter. 65 people shared their views.

15 of the 65 respondents had heard about the NHS Help Us Help You campaign. They all felt clearer about what ailments require medical attention, and where to go for medical advice, after the campaign.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Public consultation and engagement
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Other

Details of people who shared their views

Number of people who shared their views
65
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