Residents' and Friends and Relatives' experiences of returning to visiting Leeds care homes: Willow Bank Care Home

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Summary of report content

Healthwatch Leeds in partnership with Leeds City Council wanted to find out about residents’ and relatives’ experience of visiting in care homes to enable meaningful visiting across Leeds. They contacted individual care homes and asked them to post out survey packs to named contacts of all residents.

For each care home that took part, they produced an individualised report from the surveys that were completed about their care home including a summary of the data for each question.

This report looks at the experience of residents of Willow Bank Care home and their loved ones.  The survey was completed by 1 resident and 5 relatives/friends. 

The report includes six recommendations.

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General details

Local Healthwatch
Healthwatch Leeds
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Written information, guidance and publicity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
6
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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