Where next? What you told us in our Annual Survey 2021

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Summary of report content

Healthwatch Northumberland undertook an annual satisfaction survey with the residents of Northumberland to find out what they have thought about the NHS and social care services they have used over the last 12 months. They also wanted to gain clear direction from the residents of Northumberland which two health services and which two social care services we should prioritise in our work for the next year and why. They received 617 responses.

Overall, the residents of Northumberland seem very happy with health services with over two thirds of responses to the question, “How satisfied are you with the health services you have used in the last 12 months?” being either Satisfied (32%) or Very Satisfied (35%)

They decided that the focus of their work for the coming year would be

  • GP services
  • Dentists
  • Support to live independently/ Care at home
  • Dementia services

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Remote appointments and digital services
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Home care/domiciliary care including personal assistants and personal budgets
Care home

Details of people who shared their views

Number of people who shared their views
617
Age group
16 to 17 years
18 to 24 years
25 to 49 years
65 to 79 years
80+ years
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Not known
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0
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