Returning to Kendal Court: An independent review of the experiences of people living at Kendal Court in Newhaven
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In August 2021, Healthwatch East Sussex undertook an independent review of the support needs of homeless people placed by Brighton & Hove City Council into Emergency Temporary Accommodation at Kendal Court in Newhaven, East Sussex.
The focus was to explore and establish the current experiences of people placed at Kendal Court, with an emphasis on gathering their views about the suitability of the accommodation and support provision, and to learn from residents how they access health, care and wellbeing services when placed in out-of-area Emergency Temporary Accommodation.
Engagement focused on gathering views and experiences on five core themes:
1. Residents’ experiences of living at Kendal Court
2. Residents’ experiences of being placed and arriving at Kendal Court
3. Issues affecting residents – practical, economic, social and health related
4. How, when and where support or help was sought, provided or accessed
5. Any changes that residents felt would help improve their experience
Qualitative responses and residents’ narrative were recorded during the engagement process, analysed against the themes above, and cross-cutting issues identified.
The study found a majority of current Kendal Court residents (54%) indicated overall satisfaction with the accommodation provided. However, there was a significant minority who found it challenging and expressed the negative impact it had on them.