Supporting Wirral Council with LFT Mobile Community Testing

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Summary of report content

The report details finding by Healthwatch Wirral from offering its van to Wirral council to support mobile community testing for COVID-19, via the distribution of LFT home testing kits. It represents people who used the service and staff who provided the service, to whom Healthwatch Wirral spoke over a 3-month period.

The research found that:

  • It was not clear what people should do if they did not get their results.
  • Communication was not clear to those double jabbed that they should still get tested
  • Some people needed escorting to an assisted test, due to fear and lack of understanding of when and where to be tested
  • People were unclear of the difference between a LFT and a PCR test
  • Testing sites linked to vaccination sites appeared to do better
  • It was not clear the domiciliary care agencies had a process of staff testing, with staff taking it upon themselves instead.

The report recommends

  • Aligning test sites with stores where people are walking to/from cars.
  • Double access sites, with vaccination and testing, are a good option.
  • Testing sites should advertise ‘last test’ as well as closing time.
  • Ensuring those administering tests are double jabbed.
  • Engage the public more to encourage uptake.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews

Details of health and care services included in the report

Details of health and care services included in the report
Other

Details of people who shared their views

Number of people who shared their views
8363
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
No
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