Snapshot Insight Report: Hospital transport

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Summary of report content

In March 2021, Healthwatch Barnet was contacted by community organisations expressing difficulties in using hospital transport for their journey to Barnet Hospitals. They surveyed 18 Barnet residents from different community groups through three focus groups to understand their experiences in more detail.

The following themes came up in their research:

  • Difficulties in booking transport and long waiting times
  • High parking costs and difficulties in finding car parking spaces on hospital sites
  • Lack of information about available transport schemes, from the NHS and charities upon arrival, and different travel options
  • The impact of COVID-19 for in-person appointments view and on the NHS Long Term Plan Chapter 4, digitally enabled care

The report contains 2 core recommendations.  The report contains a response from the provider, Royal Free London NHS Foundation Trust.

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General details

Local Healthwatch
Healthwatch Barnet
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Patient Transport and NEPTS
Ambulances and paramedics
Name of service provider
Royal Free London NHS Foundation Trust

Details of people who shared their views

Number of people who shared their views
18
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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