Wexham, Frimley Park and Heatherwood Hospital Report
Download (PDF 1.05 MB)Summary of report content
This is a report by Healthwatch Slough, Healthwatch Bracknell Forest, and Healthwatch Windsor, Ascot and Maidenhead. Healthwatch representatives visited the Wexham, Frimley Park and Heatherwood hospitals to assess the care being delivered there.
This report is a summary of service visits from 6-12 Months. For views in the first six Months of the Programme please the report published in March 2024.
- At Wexham Park representatives spoke to 128 people over 3 visits.
- At Frimley representatives spoke to 138 people over 2 visits.
- At Heatherwood representatives spoke to 40 people during one visit.
There are recommendations in this report
- Consider patient feedback about communication as part of on-going work to improve communication across all hospitals in Frimley ICS. Improving information available to patients who are waiting a long time for treatment or who have had appointments cancelled at late notice will help to ease anxiety and keep people healthier while they wait.
- Ensure patient feedback about lack of dignity and compassion at Wexham Park is acted upon and any service improvements are shared.
- Improve accessibility information given to patients at Frimley Park Hospital. Directions to departments more easily accessible through entrance B should be shared on appointment letters.
- While patient parking improvements may not be possible at the current Frimley Hospital site, attention should be given to feedback regarding accessibility for people with disabilities in the interim and as part of the hospital re-build program.
- Ensure patients being discharged have been given food and drink before being moved to the discharge lounge. Have readily available drinks and snacks in the lounge for those who are kept waiting longer than anticipated.
- Check that vending machines in A&E are working or another option is available for patients overnight.
There are follow up actions in this report. Future work streams will be informed by the findings. The providers have both responded to the report.