Insight Bulletin: August 2021

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Summary of report content

The themes highlighted in this month’s bulletin from Healthwatch Surrey are:

  • Praise for GPs, cancer treatment and ambulance staff
  • Mental health referral rejections
  • Long Covid – experiences beginning to be shared with us
  • A summary of experiences of eye-care pathways in Surrey
  • A review of people’s experiences of remote consultations

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Oncology and cancer care
Ophthalmology
Other
Ambulances and paramedics

Details of people who shared their views

Number of people who shared their views
0
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