COVID-19 in North Yorkshire April - July 2021

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Summary of report content

Healthwatch North Yorkshire report on the themes in feedback from the public received during April to June 2021.  During this period, they spoke to 544 people.

The largest issue in their feedback was access to NHS dentistry.  Most people they spoke to were unable to find an NHS dentist.  Some were able to, but only if they travelled long distances.  Many were unable to afford the cost of private dentistry.

The next largest issue was Covid-19 vaccination.  The main issues reported were anxiety about when people would be vaccinated, criteria for priority groups, booking systems and second appointments.

The third largest issue was GP access – which was largely negative.  Feedback concerned staff attitude and appointments.

Other services covered in the feedback included hospitals, social care and mental health support.

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General details

Local Healthwatch
Healthwatch North Yorkshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Care home

Details of people who shared their views

Number of people who shared their views
544
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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