Experiences of accessing dental care services in Shropshire

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Summary of report content

Healthwatch Shropshire decided to undertake further research into access to dentistry, after receiving an increase in feedback on this topic since the start of the pandemic.  They spoke to 106 people.

Over nine in ten reported a negative experience.  Over four in five were unable to register with a dentist providing NHS dental services.

There is poor access to routine NHS dental services across Shropshire but this appears to be worse in some areas, particularly Oswestry and Market Drayton. There is a lack of accurate information about whether there are dentists taking on NHS patients. There is confusion caused by the current approach to the issue of “registration”.

The report includes three recommendations to improve access to NHS dentists in Shropshire.  The report includes a response from the providers.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cost and funding of services
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
106
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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