Overview of health and social care experience from September to December 2020

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Summary of report content

This report highlights the experiences of people accessing health and social care services both from Derby city and Derbyshire during September to December 2020. Feedback from people was mixed with both positive and negative experiences being shared with Healthwatch:

  • Positive experiences – access to GP services, quality of care and treatment and the overall services at GP and NHS dental practices, people feeling safe during dentist and pharmacist appointments, good communication and operating systems in acute services and positive experiences accessing community services and NHS111.
  • Negative experiences – difficulties with access to GP services, lack of adequate communication from the services, people having to pay high travel costs for daily wound care, being unable to register with an NHS dentist, lack of accessibility information standard for deaf people and for those who do not speak fluent English, and incorrect information providing by NHS111.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
none
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
NHS 111
General outpatients and hospital-based consultants
Adult social care, including care packages and social workers
Other

Details of people who shared their views

Number of people who shared their views
20
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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