Monthly feedback report - January 2025
Download (PDF 97.08 KB)Summary of report content
This is a summary report by Healthwatch Northumberland. The report looks at feedback from January 2025.
The top issues heard about were hospitals and GP services and, to a lesser extent, audiology services. The biggest issues raised about hospitals were poor quality of care and distance to travel to get to their appointments. About 1 in 9 pieces of feedback we heard about hospitals were positive.
Poor quality care was the most frequently raised concern regarding GP services although around
a fifth of the comments we received about GPs were positive about the quality of care.
For audiology services the biggest issue was the length of time it took to get an appointment.
There is a summary on this month's focus - which were drop-in engagements, audiology and online work on fibromyalgia.
There are no recommendations in this report.
There are no follow up actions in this report. However it is part of a monthly series summarising activity.