Annual Report 2020/21

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Summary of report content

Healthwatch Bury reports on its achievements during the year 2020/21.

During 202/21 they:

  • Heard from 332 people about their experience of health and social care
  • Provided advice and information directly to 194 people
  • Engaged and supported 291 people who needed help during the Covid-19 pandemic

The top four issues that people contacted them about were:

  • GPs
  • Dentistry
  • Food banks
  • Covid-19, including vaccines

They undertook mystery shopping research on GP registration.

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General details

Local Healthwatch
Healthwatch Bury
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Written information, guidance and publicity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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