Annual Report 2020-21

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Summary of report content

Healthwatch Shropshire have reported on their achievements in their 2020-21 annual report. Over the course of the year they heard from 1,131 people about their experiences of health and social care. They also provided advice and information to 163 people.

Healthwatch Shropshire published 11 reports about the experiences people have had in health and social care services. From this, 40 recommendations about improving health and social care services were made. 

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Discharge
Health inequality
Written information, guidance and publicity
Staffing - levels and training
Service organisation, delivery, change and closure

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Discharge lounge/ discharge team/ discharge to assess
Palliative/end of life care
Maternity care
Other
Care home
Respite Care

Details of people who shared their views

Number of people who shared their views
1131
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