Experience of COVID-19 in care service providers in Brent

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Summary of report content

In February 2019 Healthwatch Brent undertook Enter and View visits to three extra care schemes: During the first three months of the COVID-19 pandemic, April 2020 to June 2020, these schemes suffered significant levels of virus-related fatalities, compared to the other schemes previously visited by the Enter and View team.

Healthwatch Brent contacted the care provider managers in June 2021 to see what had happened with their findings and recommendations from the 2019 visits. The manager of one care provider was able to share details of recent adaptations during the pandemic and has shown clear improvements which are reflected in the CQC Inspection report November 2019, where it was rated overall good. The manager of the other care services did not respond.

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General details

Local Healthwatch
Healthwatch Brent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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0
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