Healthwatch Hull Intelligence Report May 2021

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Summary of report content

In May 2021, Healthwatch Hull gathered 57 experiences of local Health and Social Care services. The experiences they recorded related to the following areas: Castle Hill Hospital, Care Homes, Domiciliary Care, Dentistry Practices, GP Surgeries, Hull Royal Infirmary, Mental Health Services.

Most comments this month were in relation to Primary Care (GP and Dentistry) which had 69 pieces of intelligence and 41 compliments, followed by Social Care (Care Home and Home Care) which had 3 pieces of intelligence and 45 compliments

Much of the intelligence about GPs related to face to face access and long delays in getting through on the phone, including triage by receptionists.

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General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Other
Home care/domiciliary care including personal assistants and personal budgets
Care home

Details of people who shared their views

Number of people who shared their views
57
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Not known
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