15 Steps Visits to Kettering General Hospital: Summary and Impact Report

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Summary of report content

Healthwatch Northamptonshire undertook 43 15 Steps Visits to 36 wards and departments at Kettering General Hospital during the year 2019/2020.

The report explores whether services were welcoming and accessible, safe, clean and tidy, whether the staff were caring and involved people in decisions about their care, whether services were well organised and calm.  The report also summarises what patients told Healthwatch staff and identifies good practice.

The report sets out the changes made or planned by the provider to the recommendations made by Healthwatch.

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General details

Local Healthwatch
Healthwatch Northamptonshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Food, nutrition and catering
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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