Enter and view: Hen-Cloud House
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Healthwatch Staffordshire undertook an enter and view visit to Hen-Cloud House Residential Home on 8 October 2024.
Hen-Cloud House is a beautiful, spacious facility that has been built and furnished to a high standard; it is also presented immaculately. However, some areas of the paintwork and the carpeted communal spaces could benefit from refurbishment due to wear and tear. There are no unpleasant odours, and the individual rooms are well-maintained. The environment is comfortable, with well-equipped communal areas and nicely furnished resident rooms.
The standard of personal care is highly regarded by the staff, residents, and their families. All residents are well-groomed and receive individualised care tailored to their needs. While a couple of residents mentioned the quality of food, overall, the menu options and choices available are plentiful.
The on-site activities are also well appreciated by both residents and their family members. Even the little finishing touches are thoughtful; for instance, the home organises activities or events around a resident's birthday and sends a card, a small gift, and a cake.
When a new resident moves in, they receive a goodie parcel in their room, which includes items like lip balm, creams, wipes, and biscuits. Additionally, each room features information about “Apetito”, the local chiropodist and dentist, as well as how to provide feedback.