Enter and view: Rosemary Lodge
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Healthwatch Staffordshire undertook an enter and view visit to Rosemary Lodge Residential Home on 4 December 2024.
Rosemary Lodge is a beautiful, cosy facility that has been built and furnished to an excellent standard; it is presented immaculately everything is fresh and the paintwork is bright and clean, the quality of everything is exceptional even down to the dinner plates, cutlery, bedding and furnishings. There are no unpleasant odours, nothing out of place or any tripping hazards the grounds of the property are perfect with a real homely type feel to it. The individual rooms have a uniqueness to that person and hold a lot of personality with a real representation of the resident everything is very well-maintained. The environment is comfortable, with well-equipped communal areas and nicely furnished resident rooms.
The standard of personal care is highly regarded by the staff, residents, and their families. All residents are well-groomed and receive individualised care tailored to their needs.
The quality of food is also noteworthy, as all meals are freshly prepared on-site with nothing processed. The home will often use local suppliers/ingredients. Residents appreciate the plentiful menu options and choices available.
The on-site activities are well-received, with residents and their family members encouraged to participate; for example, some family members attend Christmas dinner together. The home organises activities and events, and the deputy manager has been known to take residents out for drives to lift their spirits and add a personal touch to the service.
Additionally, the notice board contains information on how to give feedback, how to make a complaint, and contact details for the local chiropodist and dentist, among other items.
Every day, six bedrooms are fully deep cleaned. All furniture is moved and cleaned behind, skirting boards and woodwork are wiped down high and low, flooring and windows are cleaned, and ensuites are thoroughly attended to. Curtains and bedding are dry cleaned, ensuring that each resident's room is completely refreshed. This is in addition to the daily maintenance of all other rooms. Laundry is cleaned and ironed before being returned to the residents. It feels more like a 5-star hotel than a home.