Enter and view: The Renal Unit, Royal Stoke University Hospital
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Healthwatch Staffordshire undertook an enter and view visit to the Renal Unit at Royal Stoke Hospital on 15 April 2024. They had heard from patients regarding issues with the Non-Emergency Patient Transport (NEPT) service.
On the ward, staff knew the patients and they appeared to get on very well with each other. The reception area was clean and tidy with a leaflet rack filled with information that is relevant to patients.
The Renal Liaison Officer and Haemodialysis Receptionist were treating patients in a friendly and respectful manner. They also knew the patients as they attend many times a week.
There were enough seats for people in the waiting area, although it did become crowded when some patients were leaving and others arriving for their treatment. The parts of the department that Healthwatch saw was accessible to people in wheelchairs. There was no access to food or drink in the Waiting Area, but it was available once on dialysis.
The signposting to the Unit was clear.
For many people who use NEPT it is their only transport option.