Enter and view: Middleport Medical Centre

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Summary of report content

Healthwatch Stoke on Trent undertook an announced/unannounced enter and view visit to Middleport Medical Centre on 26 November 2024.  They wanted to understand good practice.

The report looks at:

  • The building and facilities
  • Waiting room signage
  • Listening to patients
  • Staff
  • Patient choice
  • Meeting patients' language needs
  • Telephony

The report contains seven recommendations on hearing loops, translated materials, providing toys, access to a water dispenser, continuity of care and staff training.

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General details

Local Healthwatch
Healthwatch Stoke-on-Trent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
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