Enter and view: Dr Bisarya and Partner at the Sandy Lane Health Centre

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Summary of report content

Healthwatch Lancashire undertook an announced enter and view visit to Dr Bisarya at Sandy Lane Health Centre on 20 February 2024.  They spoke to 24 people.

This report looks at:

  • Healthwatch Observations
  • Patient feedback
  • Staff feedback

The report has 10 recommendations about accessibility, the PPG, information to patients; signage, phone line waiting times; booking an appointment; staff roles; more toilets for patients and access to blood test results.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Consent, choice, user involvement and being listened to
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
24
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