Enter and view: Holland House Surgery
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Healthwatch Lancashire Enter and View Representatives made an announced visit to Holland House Surgery on 6 February 2024 and received feedback from 14 people.
Services provided at Holland House Surgery included GPs, advanced clinical practitioners, specialist practitioners, practice nurses, clinical pharmacists, community nurses, a respiratory nurse, health visitors, a care at home team, social prescribers, a mental health team, an occupational therapist, physiotherapists, and administrative staff.
Overall patients were satisfied with their care with positive comments regarding the surgery team. Issues around making appointments by telephone was raised as the area requiring the most improvement, along with clearer information around staff structure and the triaging and referral processes.
More information and support around the use of the digital platforms was also highlighted as a patient need, with several patients stating that they would potentially use the apps if they were more aware of what was available and what services they could access using these.
Easy access to a blood pressure monitor was seen as a positive by patients with several patients attending the surgery at the time of the visit purely to use the one available in the main waiting room area.
Staff felt that demands on their time could be challenging but that they were able to provide person-centred care; and that they were supported well to undertake training. Both staff spoken with were praising of the staff team and stated that they are happy working at the surgery.
A high level of issues around abusive patients was a concern and some research into why this is occurring is recommended to identify the reasoning behind patient frustrations.
Accessibility at Holland House Surgery was good and with clear signage, plenty of space for those with mobility aids, and was dementia friendly.