Enter and view: The Glen Care Home
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Healthwatch Lancashire undertook an enter and view visit to the Glen Care Home on 16 August 2024. They spoke to 24 people.
The care home has the capacity for 85 residents. At the time of the visit there were 63 people residing at the home.
The Glen Care Home is located in Morecambe, close to the seafront and a 20-30 minute walk to the town centre. The home is situated on a quiet residential cul-desac, with good road access and parking.
The home features multiple communal spaces including lounges, snugs and dining rooms, as well as communal bathrooms, a relatives lounge and kitchen, activities room, salon, therapy rooms and outdoor garden spaces. Communal spaces are utilised well, and there is a vibrant, stimulating environment.
During the visit some of the residents were seen to be utilising the communal spaces, whilst others had preferred to stay in their rooms. Relatives were also observed using the communal spaces for visiting their loved ones.
The residents appeared well cared for and safe, and were seen to be carrying out various activities, chatting with staff and having visits with relatives; overall there was a pleasant, vibrant atmosphere. Residents spoken with were happy with their care and were praising of the staff, and observations showed them to be relaxed with staff and at ease within their environment.
Feedback from relatives was positive, with good communication and care being talked about. Both relatives spoken with said that they would recommend the care home to others.
Staff were happy in their roles, felt well supported and that they had had sufficient training. Several staff talked about how the care home team strive for continual improvement for the resident experience. There were several initiatives being carried out by the care home such as partnering with other homes to allow for shared events, enabling residents to connect or reconnect with friends who are in different homes.