Enter and view: Springfield Manor Gardens

Healthwatch Lancashire undertook an Enter and View visit to Springfield Manor Gardens on 22 July 2024.  They spoke to 11 people.

Throughout the visit observations were made of staff interactions with residents. Residents who shared feedback were happy with the care they received, and believed care staff to be friendly, approachable, and attentive to their individual needs. The relatives Healthwatch spoke to were also happy with the general level of care their loved ones received in the home. 

Residents were happy with the menu offered each day and spoke highly of the quality of the food. Most residents appeared content with the range of daily activities available to them, although some mentioned that they would appreciate greater variety. 

Discussions with staff showed that they were satisfied with their roles. They believed staffing levels were appropriate and allowed them to provide an excellent level of care. Staff also felt that they were well trained, and that management were approachable if they had any concerns. 

Observations were made of the facilities and it was noticed that the décor and condition of some areas were in need of some updating and maintenance, which were addressed by the manager who explained that plans are in place to update develop areas of the home. Some of the communal rooms regularly frequented by residents lacked a ‘homely’ feel but were due to receive an update. 

The manager explained that some refurbishment and renovation plans were in place. A cinema had recently been built, and there were plans to improve accessibility to green outdoor spaces. Planning permission was being sought to add a fence to the area at the rear of the home in order to make it useable as a safe outdoor activity space for residents.