Enter and view: Haslingden Hall

Healthwatch Lancashire undertook an announced enter and view visit to Haslingden Hall Care Home on 27 September 2024.  They spoke to 17 people.

Throughout the visit observations were made of staff interactions with residents. Healthwatch found that residents were happy with the care they received, and believed care staff to be friendly, approachable, and attentive to their individual needs.

 Residents were observed throughout the visit to be taking part in the activities with high levels of engagement and participation. It was noticeable that activities were central to the daily routine at the home and that a great deal of effort had been put into the activities that were being run on the day of the visit. 

Residents were happy with the menu offered each day, and spoke highly of the quality of the food. Most residents appeared content with the range of daily activities available to them, although some mentioned that they would appreciate greater variety. 

Discussions with staff showed that they were satisfied with their roles. They felt that staffing levels were appropriate, and allowed them to provide an excellent level of care. Staff also felt that they were well trained, and that management were approachable if they had any concerns. 

The home is currently trialling new falls prevention technology, which staff were confident would be beneficial to the experience of residents. During the visit staff members were welcoming and provided assistance to the Healthwatch representatives by organising a group of residents to speak with about their experiences.