Healthwatch Greenwich November 2024 Feedback Report

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Summary of report content

Healthwatch Greenwich report on key themes in their feedback and activities during November 2024. During this period they heard from 204 people about their experience of health and care services in Greenwich. 

During this period they:

  • Heard quotes on GP, hospital, paediatric and maternity services from Greenwich residents. 
  • Heard from two residents their experiences of GP services and the impact of poor communication and support on their care. 
  • Heard from Greenwich carers their experiences of local health and care services.

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General details

Local Healthwatch
Healthwatch Greenwich
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Health inequality
Medication, prescriptions and dispensing
Privacy and confidentiality
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Maternity care
Paediatric care
Pharmacy
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
204
Age group
Not recorded
Gender
Not recorded
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not recorded
Ethnicity
Not recorded
Sexual orientation
Not recorded
Marital and civil partnership status
Not recorded
Religion or belief
Not recorded
Pregnancy/maternity
Not recorded
Types of disabilities
Yes
Types of long term conditions
Yes
Does this report feature carers?
Yes
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