Accessible information standard: do people get the information they need in the way that they need it
Download (PDF 526.61 KB)Summary of report content
Healthwatch Hampshire, Healthwatch Isle of Wight, Healthwatch Portsmouth and Healthwatch Southampton undertook research into people's experience of getting accessible information. They spoke to 118 people.
Most people were unaware of the AIS or even that they have the right to ask for information and communication support in a way which suits them, and that they should only have to ask for this once. The majority have never been asked about their preferred communication methods. Many people said that not getting information and support in a way that’s right for them leads to a loss of independence, privacy and dignity.
The report contains seven recommendations about raising awareness, ensuring preferences are recorded and staff training.