Engagement and Outreach in South Warwickshire

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Summary of report content

Healthwatch Warwickshire undertook engagement events at a number of assisted living properties run by Orbit during the period July to October 2023.  They spoke to 75 people.  The report summarises the issues they heard about:

  • Access to GP appointments
  • Waiting for hospital care
  • Positive feedback about pharmacies
  • Access to dentists
  • Access to home care and equipment services
  • Access to mental health support
  • The accessibility of services
  • Digital access to services
  • Access to vaccinations

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Cancellation
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General outpatients and hospital-based consultants
General Practice (GP)
Hospital services- not stated
Pharmacy
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
75
Age group
50 to 64 years
65 to 79 years
80+ years
Types of disabilities
Physical or mobility impairment
Types of long term conditions
Yes
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