Veteran's Health Report Warwickshire North

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Summary of report content

Healthwatch Warwickshire undertook research with armed forces veterans to understand their experience of healthcare.  They ran a survey and interviews, speaking to 133 people.

Veterans do not feel their health care is impacted by their veteran’s status being known, and in many cases do not believe that health care staff know to ask about this status or know what to do if this status is known.

The information that veterans shared about their Long-Term Conditions mirrored national data. 

The majority of veterans would prefer to see a GP initially when feeling unwell but often struggle to make appointments in a timely way, this experience of GPs is broadly in line with feedback heard by Healthwatch Warwickshire across the county. Patients at Veteran Friendly accredited GPs across Warwickshire North are not consistently asked if they are veterans, and a significant proportion therefore choose not to inform their GP. 

5% of the veterans in the research had no contact with any health care providers over the last 2 years. 

Those veterans who attend Gurkha Community Support are generally happy with the health and wellbeing support they have received so far. 

Veterans who shared their experience  did not recall health care or wellbeing support being offered to them on leaving service. 

The number of eligible veterans not being invited/ not attending NHS health checks is low, but awareness around eligibility and benefits of the checks is also low.

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General details

Local Healthwatch
Healthwatch Warwickshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Interviews
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Hospital services- not stated
Orthopaedics and fracture clinic

Details of people who shared their views

Number of people who shared their views
133
Ethnicity
Asian / Asian British: Any other Asian / Asian British background
Seldom heard groups
Members of the armed forces and veterans
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