Enter and view: Mersey Parks

Healthwatch Liverpool undertook an enter and view visit to Mersey Parks Care Home on 15 May 2024.  They spoke to 3 people.

The small number of residents Healthwatch spoke to gave positive comments about the staff, the care and the home. Despite being quite large the lounge areas managed to have a homely feel and looked well looked after. The home appeared clean, although there was a very slight smell of urine on entering one of the units. Healthwatch representatives were pleased to hear about the plans to improve some of the units’ environments to make them more appropriate for residents living with dementia. As the manager pointed out, there were not many options for those residents who might want to spend some time in a quieter area apart from going to their bedrooms. 

The gardens were large and pleasant, but Healthwatch felt they could be improved on by adding more seating and by using the raised beds for gardening, especially if any of the residents would be interested in being involved. Healthwatch also felt that levelling Sefton unit’s garden is a good idea. Overall, Healthwatch observed that Mersey Parks seems a well-run care home with staff who care about the residents. They would like to return later this year to see some of the planned changes, and to be able to speak to more residents and staff.