Enter and view: Beechwood Specialist Services

Healthwatch Liverpool undertook an enter and view visit to Beechwood Specialist Services on 23 May 2024.  They spoke to 12 people.

During Healthwatch's visit to Beechwood Specialist Services the home seemed to be working well. They have residents with challenging conditions and behaviours and staff seemed to be rising to the challenge and delivering excellent personalised care. 

Management and staff appeared open and honest during our visit and did not shy away from discussing challenges that the home and the wider industry faces. Staff came across as committed to providing the best care possible and really did seem to care about the residents and view them as individuals and considered Beechwood to be the residents’ home. 

Some of the initiatives spearheaded by staff were very impressive including the personalised sensory room and the use of individualised pictures of people’s lives. The pictures displayed outside people’s rooms of past jobs and key images seems to be a fantastic idea in sparking conversations and supporting residents to be seen as individuals with unique pasts. Healthwatch found the idea and execution of these pictures to be excellent and have championed the idea to other partners.