Enter and view: Burrell Mead

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Summary of report content

Healthwatch Bromley undertook an announced enter and view visit to Bromley Park Care Home on 26 March 2024.

The report looks at:

  • Entry and general accessibility
  • General environment
  • Safety and visiting
  • Activities and personal involvement
  • Diet and cultural practices
  • Feedback and complaints
  • Feedback from residents and family members
  • Staff and management feedback

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
15
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