The experience of virtual wards at Croydon University Hospital
Download (PDF 1.43 MB)Summary of report content
This is a report by Healthwatch Croydon. The project looks at experiences of virtual wards.
Healthwatch Croydon conducted a phone survey with patients who were currently or recently had used virtual wards and remote monitoring between January and May 2024 to gather patient experiences about this service.
This survey aimed to understand patient perspectives on the shift from traditional hospital care to receiving care at home through advanced technology. Thirty patients participated, sharing their thoughts and experiences.
Most of these patients were already familiar with the concept of virtual wards and felt comfortable with the technology. When asked about their preference for treatment location, 87% of the patients expressed a preference for being treated at home in a virtual ward rather than in a hospital.
There are recommendations in this report
- Increase awareness and understanding
- Improve ease of use
- Enhance information accessibility
- Support for disabled participants
- Gather and act on feedback
- Promote the benefits of virtual wards
There are no follow up actions in this report. The provider has responded to the report.