What we're hearing about North West Surrey - August 2024

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Summary of report content

This is a summary report from Healthwatch Surrey. The report looks at issues from the North West part of the borough.

There are four key areas:

• Spotlight on people living with long term conditions
• Spotlight on Ashford and St Peter’s
• Spotlight on general practice
• Spotlight on pharmacy 

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Administration (records, letters, results)
Complaints
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General Practice (GP)
Inpatient care/General inpatients
Maternity care
Pharmacy
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