Enter and view: East London Foundation Trust Mental Health Wards - Overview report

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Summary of report content

Healthwatch Hackney undertook a series of enter and view visits to inpatient mental health wards provided by East London Foundation Trust between October 2023 and July 2024.  Overall they spoke to 62 patients and 29 staff members.

Key themes across the enter and views:

  • Patient safety
  • Patient staff relationships
  • Patient cultural and religious needs
  • Food
  • Smoking and vaping
  • Access to mobile phones and the internet
  • Activities
  • Visiting arrangements
  • Care plans, treatment and discharge
  • Feedback and complaints
  • Access to Independent Mental Health Advocacy and benefits advice
  • Staff insight

There are a series of recommendations on the estate and facilities, food, staffing and activities

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Hospital-based psychiatric care

Details of people who shared their views

Number of people who shared their views
80
Types of disabilities
Mental health condition
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