Enter and view: Ealing Community Diagnostic Hub

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Summary of report content

Healthwatch Ealing was commissioned by Healthwatch England to undertake an enter and view visit on 30 January 2024 to form an impartial view of how the service is operated and how it is impacting local residents.  They spoke to 8 people.

The report looks at:

  • The internal and external environment, including signage, parking and facilities
  • Patients' experience of appointments, including waiting times
  • Staffing levels and training

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General details

Local Healthwatch
Healthwatch Ealing
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub

Details of people who shared their views

Number of people who shared their views
8
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